ESSENTIAL FUNCTIONS基本职责:
Operations 运营
1.Maintain complete knowledge of
维持并完善以下内容
2.All Resort features / services, hours of operation
度假酒店的所有服务设施，营运时间
3.All room types, numbers, layout, décor, appointments and locations
所有房间的房型、数据、布局、装饰、分配和地点。
4.All room rates, special packages and promotions
所有房间的房价、特殊套餐和促销
5.Previous day’s pickup and anticipated business levels
前一天的pickup和预期生意水平
6.Room availability status for any given day
任意日期的房间可用情况
7.Scheduled in-house group activities, locations and times
安排酒店活动内容的时间表包括时间和地点
8.All Resort and divisional policies and procedures
度假酒店以及部门的政策和程序
9.Monthly forecast and budget
月度预测和预算
10.Interview applicants for departmental managers and any other positions as needed
面试部门经理候选人和其它有需要的职位
11.Monitor the hiring, evaluation, training and discipline of all hourly colleagues by department managers to ensure consistency in administering direction
监督部门人员的招聘、评估、培训和惩罚，确保与行政方向保持一致
12.Prepare weekly work schedules and adjust schedules throughout the week to meet the business demands
制定并修改周工作计划已满足生意需求
13.Adhere to Resort requirements for guest / colleague accidents or injuries and in emergency situations
跟紧处理度假酒店的任何宾客或员工受伤事故以及紧急事件
14.Anticipate sold-out situation and knows the overbook
预见售完的情况并时刻掌握超额预定
15.Manage the ‘walk-out’ of guests
管理房满情况下需要安置到其他酒店的客人
16.Review resumes for arriving groups; follow up with all departments to ensure preparations are made for arrivals
在团队客人到达之前详细了解团队的情况，跟紧所有部门以确保接待的准备工作到位
17.Review all Out-of-Order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
每天都要跟相关部门回顾待维修房的跟进情况，了解最新房间的状态和重新回归可用房的日期。
18.Maximizing productivity and colleagues’ morale
鼓舞员工的士气并将生产力最大化
19.Monitor the progress repair working order and communicate with Director of Engineering when needed
监督维修单进度并在需要时与工程总监沟通
20.Document pertinent information in department’s logbook
将部门值班记录中的关键相关信息存档