1.主持部门班前班后会，做好VIP客人预抵的准备工作，及处理已退房间和出租房间出现的问题；

Preside over the work before and after work of the department, make preparations for the arrival of VIP guests, and deal with the problems of returning and renting rooms

2.向客房部办公室提交准确的客房状态报表，协调跟进特殊事件，及时关注客人需求及投诉，对客服务做到尽善尽美；

Submit accurate room status report to the housekeeping office, coordinate and follow up special events, pay attention to customer needs and complaints in a timely manner, and achieve perfect customer service

3.定期检查并报告所负责楼层的各类物品储存量和消耗量，并加以控制；

Regularly check and report the storage and consumption of various items on the floor in charge and control them

4.合理安排人力，调配班次确保客房正常运转，员工能得到合理休息；

Reasonable arrangement of manpower and shift to ensure the normal operation of the room, staff can get reasonable rest;

5.负责客用物品供应及设备设施使用的管理；

Responsible for the supply of guest goods and the management of equipment and facilities

6.每月检查客用品消耗量，制定节约使用措施和办法并检查实施，及时纠偏；

Check the consumption of guest supplies every month, formulate measures and methods to save usage, check and implement them, and correct deviation in time

7.加强日常检查，保证客房服务质量，每日抽查住客房及OK房、VIP房的卫生、设备、物品摆放的质量，督导员工按照正确的操作流程操作；

Strengthen daily inspection, ensure the quality of room service, check the health, equipment and goods arrangement of the rooms, OK rooms and VIP rooms on a daily basis, and supervise the staff to operate according to the correct operation process

8.主动听取和收集宾客、员工及其他部门对本部工作的意见和建议，向上级提出改进工作的设想和方案；

Actively listen to and collect the opinions and Suggestions of guests, employees and other departments on the work of the department, and put forward Suggestions and plans for improvement to the superior

9.完成上级领导交代的其他工作任务。

Complete other tasks assigned by superior leaders.