Schedule activities for guests

· 为客户安排活动

· Co-ordinate and supervise all activities for guests

· 协调和监督所有的活动.

· Assist with check-ins/check-outs of clients

· 协助客户入住登记和退房登记.

· Greet Guests upon arrival

· 向抵达的客户致意.

· Room Guests

· 为客人安排房间.

· Cover guest relations desk

· 负责客户关系.

· Assist guests with airline bookings and reconfirmation’s

· 协助客户预定机票和再次确认.机票.

· Assist all departments in being receptive to the needs of guests

· 协助各部门接待客户..

· Attend recreation activities when necessary

· 参加必要的娱乐活动.

· Assist in any other duties when required by the Guest Relations Manager

· 服从客户关系经理委派的其它职责.

· Provide feedback from Guests to Front Office Manager for action

· 提供客户的反馈意见给前厅经理.



Occupational Health and Safety Responsibilities

职业健康与安全职责



Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

加强健康与安全职责制度和程序意识, 遵守健康与安全职责纲领确保所有的操作程序安全操作.。

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· 加强责任意识并遵守健康与安全职责的法规, 政策方针和程序

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· 熟悉财产安全、急救、火灾和紧急事故的安全操作程序及设备的安全操作

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· 现危险情况应采取积极措施处理并及时报告上级潜在的危险。

Log security incidents and accidents in accordance with hotel requirements

根据酒店的要求记录安全事件及意外事故。