1.在楼层主管的指导下负责本班次区域的每日巡查工作，确保本部门工作按计划进行；

Responsible for the daily inspection of the sub-region of the shift under the guidance of the floor supervisor to ensure that the work of the department is carried out as planned;

2.主持召开部门班前班后会，做好VIP客人预抵的准备工作，及处理已退房间和出租房间出现的问题；

Preside over the pre-work and after-work meetings of the department, prepare for the arrival of VIP guests, and deal with the problems of returning and renting rooms;

3.向客房部办公室提交准确的客房状态报表，协调跟进特殊事件；

Submit accurate room status report to housekeeping office, coordinate and follow up special events;

4.及时关注客人需求及投诉，对客服务做到尽善尽美；

Timely attention to customer needs and complaints, and perfect customer service;

5.定期检查并报告所负责楼层的各类物品储存量和消耗量，并加以控制；

Regularly check and report the storage and consumption of various items on the floor in charge and control them;

6.合理安排人员，确保客房清洁卫生，负责客房设备设施使用的管理；

Arrange the staff properly, ensure the cleanliness and hygiene of the guest room, and manage the use of guest room equipment and facilities

7.每日检查，保证客房服务质量，每日检查住客房及OK房、VIP房的卫生、设备、物品摆放的质量，督导员工按照正确的操作流程操作；

Daily inspection to ensure the quality of room service, daily inspection of the sanitation, equipment and goods in the rooms and OK rooms and VIP rooms, and supervise the staff to operate according to the correct operation process

8.完成上级领导交代的其他工作任务。

Complete other tasks assigned by superior leaders.

1.负责制定公共区域工作计划，必须与客房部的整体工作计划相协调，让下属员工参与计划的制定、充分听取下属员工的意见；

Responsible for the formulation of the work plan for the public area, must coordinate with the overall work plan of the housekeeping department, let the subordinate staff participate in the formulation of the plan and fully listen to the opinions of the subordinate staff;

2.计划必须涵盖清洁用品耗用，清洁工具的使用和保养及公共区域卫生等各方面；

The programme must cover the consumption of cleaning supplies, the use and maintenance of cleaning tools and sanitation in public areas;

3.协助PA主管建立和完善PA各项规章制度及操作规程；

Assist PA supervisor in establishing and improving PA rules and regulations and operating procedures;

4.注意倾听员工的意见，及时解决员工之间的矛盾分歧；就员工的任用、考核等提出合理的建议；

Listen attentively to the opinions of employees, and timely resolve the conflicts and differences between employees;Put forward reasonable Suggestions on staff appointment and assessment

5.合理安排班次和人员。保证完成公共区域工作任务，安排好员工的休息，保证员工有充足的体能；

Arrange reasonable shifts and personnel.Ensure the completion of work tasks in the public area, arrange the rest of the employees, and ensure that the employees have sufficient physical fitness;

6.做好本区与酒店其它相关部门的联系和协调工作，听取各方对本部门的工作意见，及时向PA主管反映情况。

Communicate and coordinate with other relevant departments of the hotel, listen to the opinions of all parties on the work of the department, and timely report to PA supervisor.