岗位职责/职位描述
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, Team Members and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Required Qualifications必要的资历要求：
Mature & Outgoing.
成熟外向。
Extensive experience in hotel work.
深厚的酒店工作经验。
Fluent in both written and oral English and Chinese.
中英文口语和书写流利。
Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历。
Preferred Qualifications 更高的资历要求：

Ability to be resourceful, creative and maintain flexibility.
具有策略性、创造性及灵活性。
Knowledge and skill in crisis management.
具备处理危机的知识和能力。
2 years experience in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.
拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景