Process all incoming and outgoing calls accuratelyand courteously

正确并礼貌地处理所有打进和打出酒店的电话。

Records and controls accurately wake up calls

准确记录并管理叫早服务。

Pages guests in co-operation with concerneddepartments

与相关部门合作，对客人进行呼叫。

Abides by principles of guest privacy

遵守保护客人隐私的原则

Handles guests needs or requests and reportscomplaints to the Telephone Supervisor

满足客人的需要或请求，并向总机主管汇报投诉情况。

Report on logbook daily

每日记下工作日志。

Bill call costs

提供电话费单据。

Aware of local telephone listings and frequentlydialed numbers

熟悉当地电话表以及常拨号码。

Strictly abides by standards policies andprocedures governing cases of emergency such as fire, bomb scare and othercritical situations

严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

Advises defects on switchboard equipment toSupervisor

向主管汇报总机设备出现的问题。

Maintains a clean work environment

保持工作环境的清洁。

Maintains detailed knowledge of the Hotel’s fire,life and safety system

熟知酒店的消防、救生和安全系统。

Maintains detailed knowledge on the EmergencyResponse Team and workings of the telephone room in this regard

熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。