1.掌握当日酒店客情及酒店推出的各项活动；

Grasp the guest situation of the hotel and the activities launched by the hotel

2.掌握当天到店及离店的重要客人，并做好迎送准备工作（RC/房卡/欢迎卡等）；

Master the guest situation of the hotel and the activities launched by the hotel, master the important guests who arrive and leave the hotel on the day, and prepare for the reception (RC/ room card/welcome card, etc.);

3.重要宾客到店时，为客人办理INROOM C/I,C/O；

When important guests arrive, deal with INROOM C/I,C/O;

4.每日对隔日将到OTA客人做电话拜访；

Visit OTA customers by phone every other day.

5.参与前台的各项基本工作，发现并上报工作中出现的问题
Participate in the basic work of the front desk, find and report problems

6.与住店宾客保持良好沟通了解宾客信息，建立客史档案；

Keep good communication with hotel guests to understand guest information and establish guest history files

7.跟踪每一位客人退房后给的评价（OTA/网络/Comments Card），并反馈信息。

Track the Comments (OTA/ network /Comments Card) given to each guest after they check out and give feedback.