1.直接与上级领导沟通并汇报影响客户服务和酒店运作的事宜；

Communicate directly with superior leaders and report issues affecting customer service and hotel operation;

2.督导下属部门主管，委派工作任务，明确岗位责任，调整工作部署；

Supervise the subordinates, assign tasks, define responsibilities and adjust work deployment;

3.与兄弟部门配合快速处理客户投诉，使客人在酒店得到被重视的感觉；

Cooperate with the brother department to deal with customer complaints quickly, and make the guests feel valued in the hotel;

4.支持并协助MOD做好酒店设施设备及安全卫生的日常检查工作；

Support and assist MOD to carry out daily inspection of hotel facilities and equipment and safety and hygiene;

5.对重要贵宾及领导做好迎送准备工作；

Prepare for important vips and leaders;

6.协助更高一层的领导处理突发事件。

Assist higher level leaders in handling emergencies.